At dexandra4u.com, we strive to ensure that our customers are 100% satisfied with our products. However, if you’re not completely satisfied with your purchase, please review our return and exchange policy below:
We only offer exchanges for products. If you wish to exchange a product, please ensure that the product is unused and in the same condition that you received it.
You have 1-3 working days after the returned product is received to exchange it for the same item. If the item is not available, you may choose another product of equal value.
You will be responsible for paying for your own shipping costs for returning your item. However, if the return is due to an error on our part (you received an incorrect or defective item, etc.), we will cover the cost of return shipping.
Please note that we do not provide refunds. We only provide exchanges.
If you have any questions about our Return & Exchange Policy, please contact us:
De'Xandra, pengeluar minyak wangi terkemuka berpusat di Johor menawarkan haruman berkualiti yang segar dan tahan lama, pilihan ramai rakyat Malaysia.
3, Jalan Nusaria 1 J/4, Taman Nusantara, 81550 Gelang Patah, Johor, Malaysia.
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